Refund policy

At La Yellow Berry, we strive to provide the best quality products to our customers. We understand that sometimes things may not go as expected, and we want to make sure that you are satisfied with your purchase. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds:

  1. No Returns or Refunds

    • We do not accept returns or offer refunds for any products under normal circumstances. Once an order is placed and processed, it is considered final.

    • We encourage customers to carefully review product descriptions, ingredients, and delivery details before completing the purchase.

  2. Damaged or Incorrect Products

    • In the event that you receive a damaged or incorrect product, please notify us within 48 hours of receiving your order. We take such issues seriously and will resolve them promptly.

    • To initiate a return or refund request, contact us via email at info@layellowberry.com or call us at 8320012077. Please provide the following details:

      • Order number

      • A description or photo of the damaged or incorrect product

      • Your contact details (name, phone number, and email address)

    • Once we receive your request, we will assess the situation and determine if a return, replacement, or refund is applicable.

  3. Refund Eligibility for Damaged or Incorrect Products

    • After verifying the issue with your order, if the product is deemed damaged or incorrect, we will issue a refund to your original payment method.

    • Refunds will only be processed after we have received and verified the issue with the product. If we determine that the product is faulty or incorrect due to our error, we will cover the return shipping costs, and the refund will be processed promptly.

  4. Refund Processing Time

    • Once your return request is verified, a refund will be processed within 7-10 business days. The refund will be credited back to the original payment method used during the transaction.

    • Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment service provider. Typically, it may take up to 5-7 business days after processing for the funds to appear in your account.

  5. Exchange of Products

    • Unfortunately, we do not offer exchanges for products unless they are damaged or incorrect. If you wish to exchange a product, please follow the same process as outlined for a return, and we will assess whether an exchange is appropriate based on the situation.

  6. Non-Refundable Situations

    • The following scenarios are not eligible for returns, exchanges, or refunds:

      • If the product has been used, opened, or tampered with.

      • If the product was purchased during a promotion or with a discount that is non-refundable.

      • If the product was purchased from unauthorized sellers or third-party retailers outside of our official website.

      • If the product has been mishandled or damaged due to customer negligence after receipt.

  7. Product Quality Assurance

    • All products sold by La Yellow Berry are carefully inspected before shipping to ensure they meet our quality standards. However, due to the nature of some products (e.g., perishable items, food), we cannot guarantee that all products will be free from slight variations in appearance or taste.

    • If you have any concerns about the quality of the products you receive, please contact us, and we will work to resolve the issue in a timely manner.

  8. Contact Us for Returns or Refunds

    • If you believe your order is eligible for a return or refund, please reach out to us within 48 hours of receiving the product to ensure prompt processing of your request.

    • For any inquiries or assistance regarding returns and refunds, email us at info@layellowberry.com or call us at 8320012077. Our customer support team will guide you through the process.

  9. Final Decision on Returns and Refunds

    • La Yellow Berry reserves the right to make the final decision on whether a return or refund is applicable based on the circumstances of the request.

    • In case of any dispute, we will make a fair and reasonable decision in accordance with our policy, and we will keep you informed throughout the process.